Shipping Policy for Orbisopic
Effective Date: December 25, 2024
At Orbisopic, we strive to ensure that your order arrives quickly, safely, and in perfect condition. Our Shipping Policy explains how we handle shipping, delivery options, and other related details to provide you with the best shopping experience possible.
1. Shipping Methods and Delivery Times
We offer a variety of shipping methods to suit your needs. Delivery times may vary depending on your location and the shipping method you select during checkout. Please refer to the estimated delivery times provided for each shipping option.
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Express Shipping: Next-day delivery (available for orders placed before the cutoff time).
Please note that all delivery times are estimates and may be affected by factors such as holidays, weather conditions, and shipping carrier delays.
2. Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. You can view the shipping charges before completing your purchase by entering your shipping address at checkout. We occasionally offer free shipping promotions on select products or orders over a certain amount. Please check our website or sign up for our newsletter to stay updated on current promotions.
3. Order Processing
All orders are processed and shipped from our warehouse in New Mexico, USA. Orders are typically processed within 1-2 business days of receipt. You will receive an email confirmation once your order has been shipped, including tracking information so you can monitor the progress of your delivery.
Please note that orders placed on weekends or holidays will be processed on the next business day. If we experience high order volumes or there are any issues with your order, processing times may be slightly delayed, but we will notify you of any changes.
4. Shipping Destinations
We currently ship to addresses within the United States and select international locations. If you are located outside the United States, please check our shipping options during checkout to confirm that we can deliver to your area. Please be aware that international shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.
5. International Shipping
For international customers, please note that shipping times and costs vary depending on the destination. Additional charges such as import duties, taxes, and customs fees may apply, which are not included in the shipping cost and are the responsibility of the customer. Please check with your local customs office for information on any applicable duties or fees.
6. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number that allows you to track your shipment. You can use the tracking number on the carrier’s website to monitor the status of your delivery. If you experience any issues with tracking or have questions about your shipment, please contact our customer support team at info@orbisopic.com.
7. Shipping Delays
While we make every effort to ensure timely delivery, certain factors such as adverse weather conditions, shipping carrier issues, or customs processing may cause delays. If your order is delayed for any reason, we will notify you as soon as possible and provide you with an updated delivery estimate.
8. Lost or Damaged Packages
If your order is lost, damaged, or you did not receive it within the expected time frame, please contact our customer support team immediately at info@orbisopic.com. We will work with you and the carrier to resolve the issue. If your package is damaged during transit, please retain the original packaging and contact us within 5 business days of receiving the item for assistance with a claim.
9. Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete before placing your order. Orbisopic is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses. If you realize that you have entered the wrong shipping information, please contact us immediately, and we will do our best to make corrections before your order is processed.
10. P.O. Boxes and APO/FPO Addresses
We can ship to P.O. Boxes and APO/FPO addresses using standard shipping methods. However, we recommend using a physical address for faster delivery, especially if you are choosing expedited or express shipping options.
11. Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please feel free to contact us:
Orbisopic
Phone number: (575) 388-1396
Email: info@orbisopic.com
Website: orbisopic.com
Address: 100 E 17th St, Silver City, New Mexico (NM)
We are committed to providing you with the best shipping experience and ensuring that your order arrives safely and on time. Thank you for choosing Orbisopic!