Shipping Policy

Effective Date: January 6, 2025

At Orbisopic, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines how we handle shipping, delivery, and associated processes to ensure customer satisfaction.

1. Shipping Destinations

We currently ship to the United States and select international locations. If your country is not listed at checkout, please contact us at info@orbisopic.com to confirm availability.

2. Processing Time

  • Orders are processed within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an order confirmation email followed by a shipping confirmation email with a tracking number (if applicable).

3. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs:

  • Standard Shipping: Delivery within 5-7 business days (domestic orders).
  • Express Shipping: Delivery within 2-3 business days (domestic orders).
  • International Shipping: Delivery times vary by destination, typically ranging from 7-14 business days.

Delivery times are estimates and may vary due to carrier delays, customs clearance, or other unforeseen circumstances.

4. Shipping Costs

Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order.

  • Free shipping may be available for orders exceeding a specified amount. Check our website for current promotions.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery through the carrier’s website.

6. Customs and Duties (International Orders)

  • International shipments may be subject to customs duties, taxes, and fees imposed by the destination country.
  • These charges are the responsibility of the customer and are not included in the product or shipping price.

7. Lost or Delayed Shipments

If your shipment is delayed or lost:

  1. Contact us at info@orbisopic.com with your order details.
  2. We will work with the shipping carrier to resolve the issue promptly.

8. Incorrect Shipping Information

It is the responsibility of the customer to provide accurate shipping details.

  • If a package is returned to us due to an incorrect address, additional shipping fees may apply for re-delivery.
  • If you realize there is an error in your shipping information, please contact us immediately at info@orbisopic.com.

9. Damaged or Missing Items

If your order arrives damaged or with missing items:

  • Contact us within 48 hours of delivery.
  • Provide photos of the damaged packaging or products to expedite the resolution process.

10. Contact Information

For any questions or concerns about our Shipping Policy, please contact us:

Thank you for choosing Orbisopic. We appreciate your trust and are dedicated to ensuring a smooth and reliable shipping experience.